At LittleLayers (based in Dibrugarh, Assam, India), we value your trust. This Privacy Policy outlines how we collect, store, utilize, and protect your personal information, design assets, and order details when you visit our website (littlelayers.in) or interact with our 3D printing studio services.
🔒 Confidentiality Guarantee: Your uploaded 3D models (STL, OBJ, STEP, 3MF) and personal photos for lithophanes remain 100% your intellectual property. We never resell, license, or publish client files without express written authorization.
1. Information We Collect
We only collect information necessary to design, quote, 3D print, and deliver your physical products across India:
- Contact & Shipping Data: Your name, phone number, email address, delivery address, city, state, and PIN code.
- Order & Transaction Records: Order identifiers (e.g.,
LL-1234567890), items purchased, order specifications, and chosen payment method (Cash on Delivery or Online Payment). We never store raw debit/credit card numbers or UPI PINs. - Custom Design & 3D Model Files: CAD files (STL, OBJ, STEP, 3MF), reference images, dimensional specifications, and custom notes you send for quote preparation or printing.
- Customer Inquiries & Messages: Records of communications sent through our website chat or official WhatsApp channel to assist with technical support and design revisions.
2. How We Use Your Information
We process your data strictly for legitimate operational purposes:
- Fabrication & Slicing: Slicing 3D geometry into toolpaths, selecting filament or resin, and operating our 3D printers.
- Pan-India Logistics: Handing over packaging with your contact and address details to registered courier partners (India Post, Delhivery, Blue Dart) for delivery within 5–7 business days.
- Order Status Updates: Sending real-time tracking links, order confirmations, and dispatch notifications via WhatsApp, SMS, or email.
- Customer Support: Addressing design revisions, inquiries, and replacement requests.
3. Protection of 3D Models & Intellectual Property
As a custom additive manufacturing studio, we understand the sensitivity of proprietary designs, engineering prototypes, and personal keepsakes:
- Zero Commercial Exploitation: Your files are used solely to slice and print the units you ordered.
- Secure Cloud Storage: Project files are hosted on encrypted cloud infrastructure protected by row-level security policies.
- Right to Deletion: You may request the permanent deletion of your CAD files and project assets from our servers immediately after your order is delivered.
4. Data Sharing & Third-Party Services
We never sell or rent your personal information to data brokers or advertisers. We share information only with trusted providers under strict confidentiality agreements:
- Delivery Couriers: Name, phone number, and shipping address are provided to logistics carriers solely to deliver your parcel.
- Payment Processors: Online payments are handled through PCI-DSS compliant payment gateways with bank-grade encryption.
- Database Infrastructure: Order records and user accounts are secured via Supabase with SSL/TLS encryption in transit and at rest.
- Legal Obligations: We may disclose information if mandated by applicable Indian laws or law enforcement agencies.
5. Cookies & Local Storage
Our website uses minimal, functional local storage to provide a seamless user experience:
theme: Remembers your preferred Light or Dark visual mode.accent_color: Stores your customized accent palette preference.ll_cart: Persists items in your shopping cart so you do not lose your selections when navigating between pages.
We do not employ intrusive tracking cookies or third-party advertising trackers.
6. Your Privacy Rights
Under Indian information technology guidelines, you have the right to:
- Request a copy of the personal information we hold about you.
- Request corrections or updates to inaccurate shipping or contact data.
- Request the permanent removal of your account, order history, or uploaded 3D CAD models.
7. Contact & Grievance Redressal
For any privacy questions, file deletion requests, or data concerns, please contact our team:
- Studio: LittleLayers 3D Studio, Dibrugarh, Assam — 786001, India
- Email: [email protected]
- WhatsApp: +91 6000061991 (Mon–Sat, 9:00 AM – 7:00 PM IST)